Booking Terms & Conditions

You accept these booking terms and conditions (T&Cs) in full when you pay your deposit.

Booking Confirmation

The deposit, as per the deposit schedule is required at the time of booking. A booking is not confirmed until a deposit has been paid and a booking confirmation has been issued via email. A two-night minimum stay is required throughout peak periods and on weekends. Friday and Saturday nights must be booked together. Bookings can only be confirmed by guests over the age of 18.

All booking confirmations will be sent via email to the email address nominated by the guest at the time of booking. All information regarding bookings including any changes made to bookings by Ski Club of Victoria (SCV) will be notified to guests via email to such nominated email address. There is no obligation for SCV to attempt to contact guests in the case where an email address is incorrect.

SCV reserves the right to decline any booking in its sole discretion.

Deposit Schedule Payments

A 100% deposit is required at the time of booking for guest reservations. A 50% deposit is required for full SCV full members, with the remaining balance due 30 days prior to arrival. Bookings are non-refundable, other than in exceptional circumstances as determined by the SCV in its sole discretion.

Payment methods: We accept payment by VISA, MasterCard and American Express. A 1.5% surcharge applies to all credit card payments.

Payment via electronic funds transfer (EFT) is only available to SCV full members and proof of payment is required within 24 hours to secure the booking. A valid credit card must also be provided at the time of booking. We do not accept deposit payments by cash.

Check In & Check Out

Proof of age with photographic identification and a valid credit card is required at check-in. A pre-authorisation of $100.00 per night on a valid credit card will be taken at check-in and may be used for any incidental charges or damages incurred throughout your stay. Your acceptance of the terms and conditions authorises us to charge your credit card for any outstanding balances on the day of departure.

Check-in is from 4.00 pm. Earlier check-in times can be requested; however, they cannot be guaranteed.

Check-out is strictly 10.00 am. Late checkouts can be arranged, subject to the discretion of management and must be pre-arranged with reception prior to 6.00 pm the night before checkout.

Unless otherwise agreed with management, late check-outs are charged at $100.00 per hour after 10.00 am and the full nightly rate will be charged after 1.00 pm. Rooms that have not arranged a late check-out and still occupy the room after 10.00 am will be subject to automatic late check-out fees.

The total amount owing must be paid at check-out. Outstanding amounts that are not paid in full on departure may incur a $60.00 late processing fee.

Booking Amendments

All booking amendments must be received in writing via email and are subject to availability.

Amendment: an amendment is any request to change the guest’s name, guest occupancy, upgrade the room type or add additional nights.

We may charge an amendment fee of $60.00 per amendment to bookings altered after the booking has been confirmed and the deposit paid. Rates are based on the number of guests confirmed in the original booking. Any additional guests must be notified in writing via email and paid for prior to the scheduled arrival date. Additional guests will be charged at $110.00 per adult and $65.00 per child, per night.

The number of guests in each room must not exceed the maximum occupancy capacity for safety and fire regulations. Additional guests not notified prior to arrival may not be able to be accommodated for and may be required to source accommodation elsewhere.

Cancellation Policy

Bookings and deposits paid are generally non-refundable and a 100% cancellation fee applies to all cancellations. All guests are highly encouraged to obtain travel insurance prior to booking to cover costs incurred due to cancellations.

In the case of a cancellation, SCV will use reasonable endeavours to resell the accommodation and, if the accommodation is resold for an amount greater than or equal to the original booking amount, SCV may offer the guest a refund, less a cancellation fee of $100.00.

In the case of cancellation due to exceptional circumstances (as determined by SCV in its sole discretion), a guest may request a refund, which may be declined or approved (in full or in part) by SCV in its sole discretion.

Any cancellation and refund request must be received in writing via email and will not be confirmed until after the scheduled date of departure of the cancelled reservation. If approved, refunds can take up to 30 days to be processed.

Cancellation: a cancellation is any request to cancel the booking, downgrade the accommodation type or rate, cancel nights or change the original booking dates (other than by upgrading or adding additional nights).

Requests for date changes will be considered up to 30 days prior to arrival, are subject to availability and must be within the current winter season. A change fee of $60.00 applies to all date changes, and any increase in the total booking value will be payable at the time of confirming the date change. Refunds and credits in relation to date changes that are less than the original booking value may be declined or approved in SCV’s sole discretion. Date change requests will not be considered less than 30 days prior to arrival.

Bookings confirmed through a third-party website or travel agent are subject to the same booking terms and conditions along with any additional booking terms and conditions notified by such website or travel agent. Guests who book through a third-party website or booking agent must liaise directly with the original booking agent for any requests to amend or cancel a reservation. Credit card fees are non-refundable. Booking fees and commissions payable to agents may be refundable or non-refundable per the agent’s terms and conditions.

Snow Guarantee

All bookings are covered by the Mount Buller Snow Guarantee. For further information and to view the terms and conditions of this policy please visit the following link:  https://www.mtbuller.com.au/winter/terms/snow-guarantee-policy

In the event that the Snow Guarantee is honoured, the SCV will offer a date change, subject to availability or a refund of the deposit paid. Credit card fees booking fees and commissions payable to agents are not covered under the Snow Guarantee.

SCV Members Accommodation Insurance (full members only)

Ski Club of Victoria full members can opt to pay an additional fee of 15% of the total rate to be covered by the SCV Members Accommodation Insurance. This allows full members to amend or cancel their booking up to 7 days prior to arrival and request a refund of the deposit paid, less the amount paid for insurance and without incurring any additional fees. Insurance must be purchased at the time of confirming the booking and is non-refundable. Any amendment or request to cancel must be received in writing via email by 4.00pm at least 7 days prior to the scheduled arrival date.

Travel Insurance

The SCV strongly recommends travel insurance to cover you for any unforeseen circumstances, personal illness or injury to you or members of your traveling party and for cancellation of bookings. Please ensure your policy covers you for COVID-19 pandemic related claims. For more information and how to obtain this type of insurance please follow this link: https://www.nibtravelinsurance.com.au/

No Show Cancellations

If no contact has been made with the reservation’s office via phone or email by 10.00 pm on the scheduled day of arrival, the booking will be considered a “no show” and a cancellation fee of 100% of the total booking value will apply. Refunds will not be provided for “no show” cancellations.

Early termination

All guests are required to comply with SCV’s policies and procedures during their stay. If it is necessary for SCV to terminate a booking early due to unacceptable behaviour by a guest, no refund will be paid.

If a guest terminates their booking early, no refunds will be paid.

Government Mandated Closures & Lockdowns

In the event that government-mandated restrictions or regulations relating to the COVID-19 pandemic result in the resort being closed to visitors or you are not permitted to travel on your intended dates due to a government-mandated travel restriction, you may be eligible to reschedule your booking subject to availability within the current season or to cancel and request a refund of any deposit paid. This includes compulsory lockdowns, state boarder closures or resort closures. This provision does not cover delays in obtaining international traveler visas, personal illness, or injury due to contracting COVID-19. All requests under this provision must be received in writing, via email at least 48 hours prior to arrival. This provision is not a substitute for travel insurance. Travel insurance is strongly recommended.

Changes to these Terms & Conditions

SCV reserves the right to amend these T&Cs at any time and such amended T&Cs will apply to bookings made after the date of such amendments. Please ensure that you refer to the T&Cs listed on our website at the time of making your booking.

 

Updated: November 2024